Welcome to byOne!

These Terms & Conditions ("Terms") govern your access to and use of the byOne website, mobile applications, eSIM products, and related services.

By accessing our platform, registering an account, purchasing an eSIM, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and our Guarantee Policy.

Please read these Terms carefully before using our Services.

1. General Terms and Acceptance

1.1. Agreement

These Terms constitute a legally binding agreement between you ("Customer," "User," or "you") and the legal entity operating byOne ("byOne," "we," "us," or "our").

These Terms apply to all products and services offered through:

• The byOne website at www.byone.travel.

• byOne mobile applications for iOS and Android.

• Authorized byOne distribution channels.

• Any related digital products, software, platforms, or customer support services.

1.2. Acceptance of Terms

By selecting "I Agree," registering an account, purchasing an eSIM, installing our application, or accessing our Services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must discontinue use of our Services.

1.3. Eligibility

You represent that you are at least 18 years old, or otherwise have the legal capacity and any required authorization to enter into a binding agreement under the laws of your jurisdiction.

If you are using our Services on behalf of a company or other legal entity, you represent that you are authorized to accept these Terms on its behalf.

1.4. Additional Policies

The following policies form part of your agreement with byOne:

• byOne Privacy Policy.

• byOne Guarantee Policy.

• Applicable eSIM package specifications.

• Specific promotional terms, where applicable.

Where a specific policy applies to a particular transaction or feature, that policy will supplement these Terms.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

2. Description of Services

2.1. About byOne

byOne is a digital connectivity platform offering international eSIM data packages for travelers and other users requiring mobile internet access.

Our Services enable customers to purchase, install, activate, and manage eSIM packages for supported countries and regions without requiring a traditional physical SIM card.

byOne makes connectivity products available through partnerships with third-party eSIM providers, network operators, and other authorized service partners.

The countries, regions, packages, prices, and network coverage available through our platform may change periodically.

2.2. Role of byOne

Unless expressly stated otherwise, byOne acts as a distributor, reseller, or marketplace for eSIM connectivity products supplied by third-party service providers.

Actual mobile network connectivity is delivered through the relevant network operator or service provider.

As a result, network availability, speed, coverage, and performance may depend on circumstances beyond byOne's direct control.

byOne remains responsible for its own contractual and legal obligations to Customers.

2.3. Service Availability

We make reasonable efforts to provide reliable Services.

However, we do not guarantee uninterrupted or error-free access to the platform or continuous mobile network connectivity.

Service performance may be affected by network congestion, maintenance, geographical conditions, device compatibility, local regulations, or other factors.

3. Customer Accounts and Registration

3.1. Account Registration

Customers may be required to create a byOne account to access certain features.

During registration, we may request:

• First and last name.

• Email address.

• Phone number, where applicable.

• Password or other authentication credentials.

• Additional information reasonably necessary to provide the Services.

Customers must provide accurate, current, and complete information.

3.2. Account Responsibility

You are responsible for safeguarding your account credentials and maintaining the security of your account.

You must notify byOne immediately if you become aware of unauthorized access, suspicious activity, or a potential security breach.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

3.3. Account Ownership

Your account is personal and may not be sold, assigned, or transferred to another person without byOne's prior written authorization.

3.4. Guest Access

Where available, byOne may allow Customers to purchase eSIM packages without creating a registered account.

Guest Customers may be required to provide an email address and other information necessary to process their purchase and deliver their eSIM.

3.5. Account Suspension

byOne may temporarily suspend or restrict access to an account where reasonably necessary to address:

• Suspected fraudulent or unauthorized transactions.

• Violations of these Terms.

• Security threats or misuse.

• Applicable legal or regulatory requirements.

Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue.

4. Device Compatibility and Customer Responsibilities

4.1. eSIM Compatibility

Customers are responsible for confirming that their device supports eSIM technology before purchasing a package.

The device must:

• Support eSIM functionality.

• Be compatible with the selected eSIM product.

• Be unlocked from network restrictions.

• Support the relevant destination network requirements.

Compatibility may vary depending on the device manufacturer, model, country of purchase, and mobile operator.

4.2. Device Restrictions

Certain devices may support eSIM technology but have restrictions based on regional variants or carrier configurations.

Customers should verify compatibility before completing a purchase.

4.3. Device Settings

Customers may need to configure their device settings, including:

• eSIM installation.

• Mobile data selection.

• Data roaming.

• Network selection.

• Access Point Name (APN), where required.

Failure to configure the device correctly may prevent the eSIM from functioning as intended.

4.4. Customer Cooperation

Customers agree to follow reasonable installation, activation, and troubleshooting instructions provided through the byOne platform or by our Support Team.

5. eSIM Purchase and Delivery

5.1. Placing an Order

An order is submitted when the Customer selects an eSIM package and completes the applicable checkout process.

A purchase becomes confirmed once payment has been successfully processed and byOne accepts the order.

5.2. eSIM Delivery

Following a successful transaction, Customers will generally receive:

• An order confirmation.

• Details of the purchased eSIM.

• Installation instructions.

• An activation QR code or other supported installation method.

Purchased eSIM packages will normally appear under the "My eSIMs" section of the byOne application or website.

Confirmation may also be delivered to the registered or supplied email address.

5.3. Delivery Delays

Although eSIM delivery is generally automated, occasional delays may occur due to technical issues, payment verification, maintenance, or service provider availability.

If an eSIM has not been delivered following a successful payment, Customers should contact byOne Customer Support.

5.4. Ownership and Transferability

Each eSIM is supplied for use in accordance with the applicable product restrictions.

Most eSIM profiles cannot be freely transferred after installation, and eSIM can only be installed once.

Uninstalled eSIMs may be shareable where supported by the relevant product and service provider.

Customers must review any applicable transfer or installation limitations before sharing an eSIM.

6. eSIM Installation, Activation, and Usage

6.1. Installation

Customers must follow the installation instructions provided with their purchased eSIM.

An internet connection may be required to download and install the eSIM profile.

Customers should install the eSIM at the recommended time based on the package's activation policy.

6.2. Activation Policy

Activation conditions may vary depending on the selected eSIM package.

Some packages begin their validity period when:

• The eSIM is installed.

• The eSIM first connects to a supported network.

• A specified activation event occurs.

• Another activation condition stated in the product description is met.

Customers are responsible for reviewing the activation policy displayed for their package.

6.3. Package Validity

Each eSIM package has a defined validity period, data allowance, geographical coverage, and other applicable restrictions.

Once the validity period expires or the data allowance is exhausted, the package may no longer provide connectivity.

Unused data generally does not carry over after expiration unless expressly stated otherwise.

6.4. Data Usage

Data consumption is measured through the relevant network or service provider's systems.

Actual usage may be affected by background applications, device settings, software updates, video streaming, and other data-consuming activities.

Customers are responsible for monitoring their data consumption.

6.5. Reinstallation and Deletion

Customers should not delete an installed eSIM unless instructed by byOne Support or the relevant service provider.

Deleting an eSIM may permanently prevent reinstallation or recovery, depending on the applicable provider restrictions.

6.6. Network Availability

Network coverage and performance may vary according to:

• Country and region.

• Partner network availability.

• Device compatibility.

• Local network congestion.

• Signal conditions.

• Local telecommunications regulations.

The availability of 4G, LTE, 5G, or other network technologies is not guaranteed unless specifically stated for the relevant package, subject to applicable law.

6.7. Fair Usage Policy

Certain unlimited or high-data packages may be subject to a Fair Usage Policy (FUP).

This may include speed reductions, data prioritization, or other limitations imposed by the relevant network provider after specified usage thresholds.

Any applicable Fair Usage Policy will be governed by the package information made available to the Customer.

7. Prices, Currency, and Payments

7.1. Product Pricing

The prices displayed on byOne represent the applicable charges for the selected eSIM package.

Prices may vary depending on:

• Destination or coverage region.

• Data allowance and validity.

• Network provider.

• Currency and exchange rates.

• Promotional discounts.

• Applicable taxes and payment charges.

7.2. Currency

Prices and payments may be displayed or processed in United States Dollars (USD) or other supported currencies, depending on the available checkout options.

The final transaction currency and total payable amount will be displayed before payment confirmation.

If currency conversion is involved, additional exchange-rate adjustments or charges may be applied by the payment provider, card issuer, or financial institution.

7.3. Payment Methods

byOne may support payment methods including:

• Credit cards.

• Debit cards.

• Digital wallets.

• Bank transfers.

• QR-based payments.

• Other payment methods made available at checkout.

Available methods may vary by country, currency, and payment processing partner.

7.4. Third-Party Payment Providers

Payments are processed through authorized third-party payment service providers.

Customers may be subject to the payment provider's own terms, verification requirements, and privacy policies.

byOne is not responsible for charges independently imposed by a customer's bank, card issuer, or payment provider, except where applicable law provides otherwise.

7.5. Taxes and Additional Charges

Applicable taxes, government fees, and other charges may be added to the purchase price where required by law.

The final amount payable will be presented during checkout.

7.6. Payment Verification

Orders may be delayed, held, or rejected where payment cannot be verified or suspicious activity is detected.

Any payment-related dispute may be subject to investigation by byOne and the relevant payment provider.

8. Promotional Offers and Discounts

byOne may offer promotional pricing, voucher codes, discounts, special packages, or limited-time campaigns.

Promotions may be subject to additional conditions, including:

• Eligibility requirements.

• Specific destinations or packages.

• Minimum purchase amounts.

• Redemption limits.

• Promotional validity periods.

• Restrictions on combining offers.

Promotional offers are valid only during the period and under the conditions communicated.

byOne reserves the right to modify, suspend, or discontinue promotions, subject to applicable law and without retroactively changing confirmed purchases.

Misuse of promotional offers may result in the cancellation of promotional benefits.

9. byOne Guarantee Policy

9.1. General Guarantee

byOne aims to ensure that Customers receive functioning eSIM services that meet the applicable product specifications.

If a purchased eSIM cannot be installed, activated, or used due to a verified technical issue attributable to byOne or its service provider, the Customer may be eligible for assistance under the byOne Guarantee Policy.

9.2. Eligible Technical Issues

Eligible issues may include:

• Failure to download or install an eSIM due to verified service-side technical problems.

• Failure to activate or connect to a supported network despite using a compatible device and following applicable instructions.

• Technical issues caused by byOne or its service provider that remain unresolved after appropriate troubleshooting.

9.3. Other Requests

Customers who purchase an incorrect eSIM or experience changes in their travel plans may submit a refund request under the conditions set out in the byOne Guarantee Policy.

Approval depends on factors such as installation status, usage, timing, product eligibility, and applicable provider conditions.

9.4. Claim Submission

Customers should report eligible issues within 72 hours of purchase, where applicable under the Guarantee Policy, and provide the required transaction details and supporting evidence.

Verified technical failures will also be assessed in accordance with applicable consumer protection rights.

9.5. Investigation and Resolution

byOne may request Customers to complete reasonable troubleshooting procedures before determining eligibility.

Eligible claims may be resolved through:

• Technical assistance.

• Replacement of the affected eSIM or service.

• An approved refund.

Claim verification and handling may take up to 15 business days after complete information has been received.

9.6. Refund Processing

Approved refunds will generally be initiated within 5 business days after approval.

The time required for funds to appear in the Customer's account may depend on the payment provider and financial institution.

Any permitted deductions for non-refundable third-party charges will be handled in accordance with the Guarantee Policy and applicable law.

9.7. Applicable Policy

All warranty claims, replacements, cancellations, and refunds are governed by the separate byOne Guarantee Policy, which forms part of these Terms.

Nothing in this section limits mandatory statutory consumer rights.

10. Service Restrictions and Prohibited Activities

Customers agree to use byOne Services lawfully and responsibly.

Customers must not:

1. Use the Services for unlawful, fraudulent, or unauthorized activities.

2. Attempt to gain unauthorized access to accounts, systems, or networks.

3. Interfere with the security, availability, or performance of the Services.

4. Distribute malware, viruses, or harmful software.

5. Use automated tools to scrape or extract platform information without authorization.

6. Circumvent technical restrictions or service limitations.

7. Misrepresent identity or payment information.

8. Abuse promotional, payment, refund, or support systems.

9. Infringe the intellectual property or privacy rights of third parties.

10. Resell, redistribute, or commercially exploit the Services without appropriate authorization.

11. Use the Services in a manner that violates applicable telecommunications regulations.

12. Engage in activities reasonably likely to damage or disrupt byOne or its service partners.

Where a violation is reasonably suspected, byOne may investigate and take proportionate action, including restricting or suspending Services.

11. Location Information and Local Regulations

11.1. Location Information

byOne may process location-related information where necessary to deliver or improve its Services.

Such information may include:

• IP-based approximate location.

• Country and network information.

• Device location, where permission has been granted.

• Other location-related technical information made available by service providers.

Where precise location access requires device permission or additional legal consent, byOne will request the necessary authorization.

Customers may manage applicable device location permissions through their operating system settings.

11.2. Local Telecommunications Requirements

When using an eSIM in a particular country or region, Customers must comply with applicable local laws and telecommunications regulations.

These may include device registration, identity verification, network usage restrictions, or other legally required procedures.

11.3. Restricted Services

Certain products may be unavailable or subject to restrictions in specific jurisdictions due to legal, regulatory, or network limitations.

byOne may restrict access to affected Services where required to comply with applicable law.

12. Privacy and Personal Data Protection

byOne is committed to protecting Customer information and respecting applicable privacy rights.

Personal information may be processed for purposes including:

• Account registration and authentication.

• eSIM purchase and delivery.

• Payment processing.

• Service activation and troubleshooting.

• Customer support.

• Security and fraud prevention.

• Service improvement.

• Marketing communications, where permitted.

Information may be shared with authorized eSIM providers, payment processors, technology partners, or other parties where reasonably necessary to provide the Services.

Personal information may also be processed internationally, subject to applicable data protection requirements.

Full details regarding data collection, processing, storage, sharing, retention, and Customer rights are provided in the separate byOne Privacy Policy.

Customers may request access, correction, deletion, or other available privacy rights through byOne's designated support or privacy channels.

13. Account Termination and Deletion

13.1. Termination by Customers

Customers may discontinue use of the Services and request closure of their accounts.

Account deletion may be requested through an available account management feature or by contacting byOne Support.

13.2. Effect of Account Deletion

Account deletion may result in loss of access to:

• Account information.

• Order history.

• Purchased eSIM management features.

• Other account-related Services.

Customers should review the status of active eSIM packages before requesting deletion.

Account deletion does not automatically entitle Customers to a refund for unused services.

13.3. Termination by byOne

byOne may suspend or terminate Services where:

• A material breach of these Terms occurs.

• Fraudulent or unlawful activity is identified.

• Security threats require protective action.

• Continued service would violate applicable law.

Where appropriate, notice will be provided before termination.

13.4. Data Retention After Termination

Certain records may be retained for legal, financial, security, fraud prevention, or dispute resolution purposes, as described in our Privacy Policy.

14. Intellectual Property Rights

All intellectual property associated with the byOne platform remains the property of byOne or its respective licensors.

This includes, where applicable:

• Trademarks and logos.

• Website and application designs.

• Software and source code.

• Graphics, photographs, and illustrations.

• Written content and product descriptions.

• Platform features and technology.

• Other protected materials.

Customers receive a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for their intended purposes, subject to these Terms.

Customers may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected byOne content without authorization, except as permitted by applicable law.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Service Disclaimer

byOne will use reasonable care and efforts to provide the Services described in the applicable product specifications.

However, the performance of mobile connectivity services may depend on third-party telecommunications networks and circumstances beyond byOne's reasonable control.

To the extent permitted by law, byOne does not guarantee that:

• Services will always be uninterrupted.

• All geographical areas will have network coverage.

• Connection speeds will remain constant.

• Every device will be compatible with every eSIM package.

• Platform access will always be free from temporary technical errors.

Service interruptions may result from maintenance, network congestion, provider outages, device settings, regulatory restrictions, or other relevant circumstances.

Nothing in this section excludes guarantees, remedies, or obligations that cannot legally be excluded.